System & Process Analyst – Kongsberg Gruppen Kongsberg Maritime – Global Customer Support
Kontor og økonomi Bank finans forsikring(2 uker siden)
Stillingsbeskrivelse
Published 05-11-2024
Deadline: 27-11-2024
System & Process Analyst
An exciting opportunity has arisen as System & Process Analyst, reporting to Department Manager of Internal Digitalization. In this role, you will be a part of a bigger team under GCS. We facilitate Process Improvements, changes and implementing new supporting systems to the business. You will be responsible for continuous improvements to our current platforms and help to shape our future supporting systems.
We are in a phase of harmonizing and implementing tools, systems, and processes. We need to prepare for a global rollout and to support our users during the entire process.
Typically, tasks will then be:
- End user support
- Change requests/continuous improvements
- Work closely with vendors and developers
- Support IT
- Support solution testing
- Go live support
- Perform training in classroom and/or remote
- Support writing documentation
- Training documents
- Process documents
- Procedures
- Work Instructions
Key accountabilities
- Functional expert of tools, systems, and processes
- Customer and end user focus.
- Represent our KM users when dealing with Vendors and developers.
- Lead or act as member in projects and programs
- End user adaptation and training program
- Good business understanding or interest for it.
- Experience working with tools and processes.
- Experience with timely deliver, quality and budget is an advantage.
- Experience with Dynamics 365 CE or FnO is a plus.
- Technical college or bachelor’s degree in IT or relevant fields, experience can compensate for formal education
You are able to
- act on own initiative, make things happen and accept responsibility for the results.
- identify commercial opportunities and you have a strong positive impact on business growth and profitability.
- use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
- demonstrate specialist knowledge and expertise in own area.
- co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
- be aware of own strengths and limitations and pursue learning and career development opportunities.
- Able to travel for team events and other type of rollout activities.
- Able to be flexible, adaptive and solution oriented.
What we can offer you
With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work location
Any KM location in Europe
Point of contact
Department Manager – Internal Digitalization in GCS Integration & Energy: Carl Robert William Johansson. +47 91 78 88 29
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defence and aerospace
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS – through people, technology and dedication
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