Outdoor Norway is seeking an experienced Operations Manager to oversee daily activities and support the company’s growth as well as manage daily operations, ensuring seamless execution and outstanding customer satisfaction.

Hva vi ser etter

Key Competencies

• Critical Thinking

• Communication

• Business Acumen

• Judgment and Decision-Making

• Stress Management

• Report Writing

• Ethical Practice

• Problem Solving and Analysis

• De-escalation Techniques

• Labor Management

Arbeidsoppgaver

Duties and Responsibilities

• Oversee daily operations and ensure the team's success.

• Prepare the operational department pre-season.

• Develop and implement contingency and emergency plans.

• Assign rafting trip responsibilities to river guides and trip leaders.

• Conduct risk assessments of technical procedures.

• Organize and prepare required trip equipment.

• Supervise and manage Trip Leaders.

• Maintain high service standards for all staff, on and off the water.

• Liaise with clients to gather feedback and improve marketing efforts.

• Deliver exceptional customer service to ensure client satisfaction.

• Coordinate bookings and client programs.

• Ensure operational compliance and maintain records, documentation, and finances.

• Assist in staff training and mentoring.

• Manage compliance and risk protocols.

• Oversee journey-based adventure programs.

• Lead the team and manage logistics, activities, rentals, and client safety.

• Conduct office-based planning, management, and assessment.

• Represent Outdoor Norway professionally in all tasks.

• Adhere to and promote company policies and standards.

• Contribute to product development and process improvement.

• Identify inefficiencies and recommend solutions.

• Oversee human resource management.

• Report directly to the Company Director.

Vi tilbyr

The Right FitWe are a growing company seeking a dedicated individual who shares our core values and vision. This role will involve reporting to the company director. The Operations Manager will collaborate with the Sales, Marketing and Reservation teams to deliver unparalleled client experiences. We seek a professional who is eager to grow with us and build a long-term career at Outdoor Norway.

Contract Terms

• Full-time, seasonal position from May 4th to September 30th.

• If you possess skiing experience, this role may qualify for a full-year contract and potentially lead to a permanent position.

CompensationWe offer competitive pay and performance-based incentives. Compensation will depend on experience.