We're looking for motivated Dispatcheres to join our dynamic team. In this role, you'll play a critical part in ensuring smooth and efficient cruise operations. If you have a passion for logistics, problem-solving, and working collaboratively, we’d love to hear from you!  

Hva vi ser etter

Who we are looking for:

Are you an organized and detail-oriented professional who thrives in a fast-paced environment? Then this might be the job for you.

We are looking for positive, empathetic, trustworthy leaders, who can work in afast-paced environment to join our Dispatch team for the 2025 tourist season.

Qualifications:

• Excellent command of the English language, both verbal and written.

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Organizational skills with the ability to multitask

• Able to think critically and solve problems efficiently

• Ability to take initiative

• A valid driver's licence

• Have a guiding background or guide certification

The recruitment process is geared at evaluating all of the above. If you are interested, but do not yet meet all the requirements, we still encourage you to apply.

Arbeidsoppgaver

About the position of a dispatcher

What is a dispatcher?

The Dispatch Team represents ECS on the pier by coordinating and implementing the daily tour schedule to ensure smooth and safe operations. Dispatchers are trusted to proactively plan, solve problems, and offer timely updates to all involved parties. Dispatchers are expected to maintain professionalism during hectic dispatch operations while ensuring all tours are completed satisfactorily and with attention to detail. Above all, dispatchers are team-oriented, supportive, and empathetic, striving to provide outstanding service to visiting guests.

Key responsibilities of a dispatcher include:

• Greeting guides and distributing itineraries

• Receiving buses and giving clear parking instructions to bus drivers.

• Counting tickets and tracking departure/arrival times

• Reporting incidents and irregularities

• Other relevant tasks

Dispatchers work outdoors in all weather conditions, and NGS will provide the appropriate gear to ensure comfort and safety. Bergen's peak cruise season runs from May to the end of September. Dispatchers are offered temporary seasonal employment contracts and are paid on an hourly basis.

Professional development

Dispatchers work with a high degree of autonomy and are trusted to make decisions and provide professional service under pressure. As a result, working as a dispatcher offers a valuable opportunity to further develop key professional skills such as time management, teamwork, decision-making, planning, and leadership, among others. Additionally, you will collaborate closely with guides, dispatch colleagues, drivers, suppliers, and ship staff, creating an excellent platform to expand your professional network.

Dispatching is ideal for individuals looking to grow professionally in areas such as communication, logistics, people management, and leadership.

THE CITY

Bergen is the second largest city in Norway and the most visited too. Each year more than 3.5 million tourists visit the city to enjoy its history, cultural heritage, and natural wonders. Furthermore, the Bergen's port is one of the busiest in Norway, and about 600,000 people visit the city by cruise ship each year.

Vi tilbyr

What we offer:

• A large number of working hours available – we dispatch for over 80% of cruise calls in Bergen

• A high hourly pay rate that reflects your responsibility and loyalty

• A highly sociable work environment that connects people

• Paid on-site dispatch training

• Opportunities to work in other Norwegian cruise ports

• The possibility of returning for following seasons

• Career opportunities within a developing network of companies

• An environment that highly values and recognizes dedication, loyalty and experience

If you are interested in being part of our team, visit our website to find more about the recruitment process: norwegianguideservice.no/dispatch