Customer Success Manager

Strise is a fast-expanding technology company, that helps top-tier banks, fintechs, and other financial institutions fight financial crime through our AI-powered automation solutions.

We make an impact by making it easier and faster for banks to fulfil their mission of uncovering financial violations, like money laundering. As a Series A stage company, with investors like Atomico, we're on an extremely ambitious growth trajectory.

After successfully becoming trusted by over 70% of the biggest financial institutions in Scandinavia, we are now expanding into the UK, followed by the rest of Europe. We’re well on our way to becoming the global standard in anti-money laundering.

About the role

As we continue to grow, we are excited to welcome a second Customer Success Manager to our Product team at our headquarters in Oslo. This role will focus on metrics related to software usage and customer satisfaction, rather than direct revenue generation.

You will play a key role in maintaining and developing our existing customer portfolio, ensuring our customers are happy and successful with our solutions. We are therefore looking for someone who is technically minded and is motivated by explaining complex products in an understandable and educational way to clients and partners. You will be a part of shaping the future of customer success at Strise by influencing and developing the Customer Success division, having a significant impact on how we work with our customers.

You can read more about why you should join Strise on our careers page.

Please note that:

• Proficiency in both Norwegian and English is required for this role.

• Occasional Travel: Be prepared for occasional travel to meet with customers or attend industry events.

What you can expect from this role:

• Proactive Customer Engagement: Maintain and nurture relationships with our existing customers by proactively understanding their needs and positioning our solutions appropriately.

• Building CS Solutions: Take a central role in developing and structuring our Customer Success processes and solutions, ensuring scalability and efficiency as we grow.

• Strategic Advising: Act as a strategic advisor to our customers, helping them navigate the complex landscape of systems and regulations in the financial industry.

• Information Gathering and Analysis: Collect and analyze information to identify when customers are ready to take the next step, ensuring we are positioned to support their growth.

• Collaborative Problem-Solving: Work cross-functionally with sales, product, and technical teams to ensure customer satisfaction and bring in the right resources at the right time.

• Training and Onboarding: Conduct training sessions and onboarding for new customers, ensuring they are fully equipped to use our solutions effectively.

We wish you have:

• 3-5+ years experience in a customer-facing role, ideally customer (B2B) post-sales, onboarding, or implementation.

• Experience in Building CS Processes: Proven experience in developing and implementing Customer Success strategies and processes.

• People Skills: A natural network builder who can establish trust and create lasting relationships with our customers.

• Experience in Tech/SaaS: Understanding of how to work in a tech company or SaaS environment.

• Motivated by Happy Customers: Driven by customer satisfaction and committed to ensuring our customers succeed.

You might also have:

• Industry Knowledge: Understanding of the financial industry, particularly in Anti-Money Laundering (AML).

• Technical Skills: Experience with tools like Intercom, HubSpot, Mixpanel or other analytics tools.

• Interest in Technology: Enthusiasm for how technology can solve complex problems in the financial sector.

• Growth Mindset: Not intimidated by working in a fast-growing company and eager to contribute to its success.

Benefits

• Competitive salary.

• Pension contribution at 7%.

• Generous learning budget for your personal growth and development.

• A unique opportunity to join and impact a fast-growing scale-up with global ambitions in the field of anti-money laundering.

• The privilege of working with modern technology in a highly skilled and motivated team, solving a real societal problem.

• Flexible working set-up with subsidised lunch every day.

• Central, brand new, office located in Rådhusgata 9, Oslo.

• Possibility to also work from our office in London occasionally, and collaborate with our customers there.

• We have the best social committee in the business arranging two off-sites a year, a week workation in October, after-work catch-ups, and monthly sauna visits, and more.

We’re focused on making Strise a great place to be and to keep hiring great people to work with.

If you want to know more about Strise, check out life at Strise on Instagram (strise.ai), our podcast on Anti-Money-Laundering, The Laundry, and our YouTube channel!

DIVERSE INFO

Kilde: NAV stillingsannonser
https://arbeidsplassen.nav.no/stillinger/stilling/4b8a65ed-2572-4ab9-883f-af9b39c033e7
IMPORTAPI
https://thehub.io/jobs/66ee0eebbb92f84dc51c55ff