Customer Success Manager – NAVTOR Singapore
Sales, retail and retail trade Sales, retail and merchandising(2 weeks ago)
Job Description
Published 09-01-2025
Deadline: 09-02-2025
Customer Success Manager
Job Summary
NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.
We are seeking a capable Customer Success Manager to join our team in Singapore to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.
Core Accountabilities:
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Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region
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Build and maintain strong relationships with key stakeholders at all levels
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Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment
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Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions
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Provide training sessions to maximise user engagement and product utilisation both externally and internally
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Collaborate with clients to understand their operational challenges and provide tailored recommendations
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Act as the voice of the customer, providing feedback to internal teams for product improvement
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Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success
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Assist in upselling and cross-selling initiatives by identifying opportunities for additional value
Role Requirements:
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Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus
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Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus
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Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions
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Strong analytical skills with the ability to interpret complex data and provide actionable insights
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Excellent interpersonal and communication skills.
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Strong problem-solving ability with a customer-first mindset
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Highly organized and proactive, with the ability to manage multiple accounts and priorities
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Knowledge of the APAC maritime market is a plus
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Willingness to travel occasionally for client meetings, training, and industry events
If you find that you are suitable for the role, please apply with your resume and complete any other relevant information needed. Our HR Team will review and be in contact with you. We regret to inform that only shortlisted candidates will be notified.
DIVERSE INFO
| Arbeidsgiver | NAVTOR Singapore orgnr: |
|---|---|
| Kort om arbeidsgiver |
NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators. In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Greece, Poland, Singapore, Japan, the United States, India and the United Kingdom. Our values are: Dedicated, Accountable, and Bold – We invite you to be a part of a community where our values drive everything we do. |
| Webside | |
| Bransje | Salg og service |
| Yrke | Salg, butikk- og varehandel |
| Sted | (Adresse: Postnr: ) |
| Stillingstype | Fast Heltid Antall stillinger: 1 |
| Sektor | Privat |
| Krav | Unknown |
| Tiltredelse | Unknown |
| Søknadsfrist | 09-02-2025 |
