Customer Service Specialist – NAVTOR Hellas SA
Kontor og økonomi Kontor, forvaltning og saksbehandling(1 week ago)
Job Description
Published 14-04-2025
Deadline: 14-05-2025
Customer Service Specialist
Job Summary
We are looking for a proactive & results-oriented Customer Service Specialist to join our growing Team in NAVTOR Hellas SA. We are proud of our strong brand reputation – making life easier for our customers with quick responding support.
Core Accountabilities
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Respond customer inquiries about company’s products and services via email or phone.
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Register and maintain customer database, activate services, pre-define customers’ portfolio, and follow up subscription services.
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Prepare quotations, process incoming orders, and deliver products in an efficient and timely manner.
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Handling order cancellations, product returns and resolve any disputed invoices.
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Providing help and support to customers for any software issue or portal access.
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Identify and escalate issues to supervisors
Qualifications
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Relevant qualification/experience (minimum two years) in a relevant and/or customer-facing role within a similar sector
Skills & Experience – Essential
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Great reliability, dependability, adaptability, and consistently perform at a high level
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Strong knowledge of the product or service to provide accurate and helpful information to customers
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Excellent communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses.
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Good understanding of technology and software systems.
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Fluent English
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Excellent IT skills including Microsoft packages, Word, Excel, PowerPoint or equivalent
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Excellent written and verbal communication skills
Desirable
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Equivalent working experience (2 years+) in marine technology industry preferred
DIVERSE INFO
| Arbeidsgiver | NAVTOR Hellas SA orgnr: |
|---|---|
| Kort om arbeidsgiver |
NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators. In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Greece, Poland, Singapore, Japan, the United States, India and the United Kingdom. Our values are: Dedicated, Accountable, and Bold – We invite you to be a part of a community where our values drive everything we do. |
| Webside | |
| Bransje | Kontor og økonomi |
| Yrke | Kontor, forvaltning og saksbehandling |
| Sted | (Adresse: Postnr: ) |
| Stillingstype | Fast Heltid Antall stillinger: 1 |
| Sektor | Privat |
| Krav | Unknown |
| Tiltredelse | Unknown |
| Søknadsfrist | 14-05-2025 |
