Available role as Service Desk Agent, in beautiful Budapest. Norwegian or Swedish speakers.

Tech Mahindra is a part of the Mahindra Group and was founded in India in 1945. Since then the company has expanded and is now one of the largest and most admired multinational companies with 260,000 employees in over 100 countries.

The vision of Tech Mahindra to make other organizations better and more cost-effective through the use of modern digital solutions. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences.

Working within one of the organization's campaigns the nextService Desk Associate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.

We are proud to offer you:

• Multicultural environment to explore, learn, grow and make friends on the way

• Chance to be part of a growing organization who has offices around the world

• Private health insurance

• Cafeteria benefit

• Venue easy to access and modern office near metro line 3

• Wide range of training and certifications available for career development

• Engagement and Fun Activities throughout the year

Your key responsibilities will be:

• Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

• Follow-up/ update ticket for every call to ensure timely closure.

• Call ownership, drive to resolution and communication with customer.

• Perform Life Cycle of Incident Management Process, starting with Incident

• Logging to Call Closure and customer satisfaction survey.

• Telephonic support to End Users and co-ordination with Vendors, Client

• Problem Management team and other Towers.

• Proactive monitoring & Perform documented Escalation process.

• Troubleshooting on Application Support (Off Shelf or Customized)

• Troubleshooting on Printers & MFD's

• Troubleshooting on VPN software and Collaboration tools

• Troubleshooting on Password Reset tools and Remote Control tools

• Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking

• Troubleshooting Application and Workplace IT & Communications & Collaboration

• Support (including IP Telephony)

• Interaction with internal and external stakeholders

We believe you have following experience and skills:

• Exposure to similar role for a minimum of 6 months.

• Swedish or Norwegian fluent speaker

Excellent communication skills

And it will be a benefit if you have the following skills and knowledge :

• Experience on Desktop support, application support

• Exposure on ITSM ticketing tools

• Working knowledge of ITIL framework.

• Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.

• CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
  Comp TIA PDI+

Microsoft Office Specialist (MOS)
ITIL Service Desk Institute — Analyst.

We are exited to welcome a new employee as soon as possible, and will review applications right away.

Send your resume to IOANNA.GRIGORIADOU@TechMahindra.com

DIVERSE INFO

Kilde: NAV stillingsannonser
https://arbeidsplassen.nav.no/stillinger/stilling/b5adc187-6e24-42fb-8039-45667fa3ea59
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